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Interesting back-end comp scenario at CET

Discussion in 'Comps' started by rycelover, Mar 22, 2016.

  1. rycelover

    rycelover
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    My GF and I just returned from a 7* trip to LV. The flight and room was comped, along with a $500 folio that could be used to charge food, etc. We charged the Pitbull tix, along with several meals, which totaled $789, so there was $289 in excess room charges. I was given the option of paying that using my reward credits or my credit card. I voted for neither and asked to speak to a host on duty.

    I politely asked the host if she could give me a discretionary comp. She hemmed and hawed and said that they do not offer discretionary comps if the customer has a reward credit balance; they can only take it out of the RC first, and if there's none left, then they can consider a discretionary comp. This was something that I already knew but figured it wouldn't hurt to give it a try, and was almost resigned to give in and say "ok, whatever".

    But the host then asked if my GF had her own Total Rewards account. I said yes, but explained that she's only a Gold tier, with about 3,120 in tier credits and about $12 worth of reward credits. The host said "Perfect", that's exactly what she was looking for. I was puzzled until the host explained that she could apply $199 of the $289 excess to my GF's TR account, use up the 1200 in RC and deduct the rest ($187) as a discretionary comp since my GF has no more reward credits. This way, I would only have to use about 9000 of my own reward credits for the remaining balance (289-199=90).

    This was not something that I had thought of and wanted to pass this along those who travel together and have their own individual TR accounts and one account has significantly less RC than the other.
     
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  2. shifter

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    great tip!

    and good to see you over here.
     
  3. VEGASBJ

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    as a 7* and with only $789 of total charges, I feel that you shouldn't have to pay for anything anyway. That they were actually trying to charge you is ridiculous.
     
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  4. newmans

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    I'm not saying that this is the OPs situation but........

    Not all 7 Star players are created equally. A lot of CET players are frequency players at their local CET casino and make 7 Stars not by being a big player, but by going often. I've heard of 7 Star players doing their 7 Star retreat in Vegas (airfare,hotel,limos $500 resort credit) and not giving CET any action. Their home casino is a local so the no play trip doesn't impact their offers at their local. The retreat is earned by being a 7 Star player, so there really is no gambling obligation.

    I guess my point is that being a 7 Star player doesn't necessarily guarantee that you don't pay for anything.
     
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  5. DaaaaaaBears

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    Good point. After my recent whirlwind tour I also confirmed with my Las Vegas host that they only care about your Las Vegas ADT. I don't play at locals typically but according to him your history in Las Vegas is the only thing that matters to them.
     
    #5 Mar 22, 2016
    Last edited: Mar 22, 2016
  6. cjohnson202

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    Newmans this actually brings up a question I have. My birthday is coming up (April 11) and I'm buying a new car in the next few weeks. I thought a great way to celebrate both things would be to take a 4 hour drive to Windsor. However, it's only a month before my Vegas trip and I don't want to spend a ton while I'm in Windsor. I have never been but I checked online and would be comp'd the room up front. If I go and only earn, let's say 500 Tier Credits, over the trip (monday night/tuesday morning) would that affect my Vegas offers?
     
  7. Chess

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    No it shouldn't...
     
  8. newmans

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    Nope, it won't affect your Vegas offers. Your offers are based on your ADT within a market. Your play in Windsor won't matter to Vegas.
    I've played in AC,Windsor, New Orleans, and Cleveland with CET. None of that play impacts Vegas. I play much bigger in Vegas than other markets and my offers there reflect that.
     
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  9. cjohnson202

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    That's what I thought, but the fact that Windsor was comp-ing me nights without ever having been there made me wonder. Good to know!!
     
  10. newmans

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    You're probably comped at a lot of CET properties that you've never been to. If you go on a comp and low or no play, your future offers there will be affected. Vegas is my primary, so I don't really care about other properties.
     

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