Welcome to Vegas Boards!

The only Las Vegas Message Board and forum built by enthusiasts for enthusiasts.
Join today for free!

Advice needed - Who Do I Complain To?

Discussion in 'There's More To Life Than Vegas?' started by RabidRatFink, Apr 24, 2016.

  1. RabidRatFink

    RabidRatFink
    Expand Collapse
    Junior Member

    Joined:
    Apr 4, 2016
    Messages:
    72
    Likes Received:
    46
    Trips to Vegas:
    7
    OK.. so new around here, and this is not the introduction to the boards i had in mind, but I need some advice that you guys can probably help me with. Apologies for the length....

    The closest reasonable destination for me and the Missus is Biloxi...and we come down here as much as we can. We are not high rollers / big players by any means - I play poker, she plays slots, and we sit together at VP and Pai Gow and low limit tablegames for comps and cocktails and together time.

    A couple of years ago we switched over to the Golden Nugget down here as it was brand new and they would comp us. We have not had to pay for a room down here for the past 2 years until now. Our last trip was in January, and on that trip my wife got upped to a slightly higher tier on their card than she had been before. It seems that after that everything went right down the toilet...

    This trip they gave us only one night free, one night cheap, and one night not so cheap (Sunday). They also charged us this ridiculous early check in fee...but hey its a cheap vacation and we like to play so we came anyway..
    The staff has been a bit rude, and my wife has not gotten one drink while playing since Friday morning....We dont play high, but we have probably dropped $1500-2K in the machines and i have played several hours of poker.

    I feel like I want to say something to somebody, but i dont know who to look for. We dont play high enough to have a host, an Im afraid if i just go to the front desk and start bitching it will go unheard. So help me out guys...who do I ask for?

    Thanks in advance for your help
     
  2. JaxxLV

    JaxxLV
    Expand Collapse
    New Member

    Joined:
    Mar 22, 2016
    Messages:
    9
    Likes Received:
    8
    Trips to Vegas:
    15
    Start at the rewards desk, ask for a manager. Explain your situation and ask why your offer have dropped off? There are 4 or 5 other casinos down there. The desk can either give you some direction/answers or direct you to someone who can.

    You might want to try Scarlet Pearl(fairly new, they might match your players card), Palace(smoke free), Harrahs, or a couple down in Gulfport.

    It seems like from what you play you are not generating much theo, even though so far this trip you have a loss.
    So they may have a clearer expectation of what your theoretical loss and your real loss is. Offers are usually generated on theo. They may have decided the player bucket you fall in get x,y,z instead of l,m,n and if you still come great if not they haven't lost much.

    Next, also are several festivals and rally's down there and you may get a better offer if your trip does not coincide with the higher demand on rooms.

    Last, it could just be corporate bean counters cutting expenses and that could explain your decreasing offer, fewer waitresses to deliver drinks and disgruntled employees.
     
  3. Tellafriend

    Tellafriend
    Expand Collapse
    I am who I am; who else could I be?
    Founder's Club Silver Linker

    Joined:
    Feb 3, 2016
    Messages:
    1,518
    Likes Received:
    814
    Location:
    Living the Mlife
    Trips to Vegas:
    666
    Shifter is fielding complaints for the GN. Send him a private message.
     
    • Haha Haha x 2
  4. VEGASBJ

    VEGASBJ
    Expand Collapse
    Member
    Founder's Club Gold Linker

    Joined:
    Feb 2, 2016
    Messages:
    2,501
    Likes Received:
    1,146
    Location:
    Rolling Hardways!
    Trips to Vegas:
    257
    or Ken2V, he can help with complaints as well.................
     
  5. vegasmeister

    vegasmeister
    Expand Collapse
    Member
    Founder's Club

    Joined:
    Feb 6, 2016
    Messages:
    330
    Likes Received:
    262
    Location:
    west coast
    I might be mistaken in this, but I think GlenBaccarat79 would also be able to assist
     
    • Agree Agree x 1
  6. VEGASBJ

    VEGASBJ
    Expand Collapse
    Member
    Founder's Club Gold Linker

    Joined:
    Feb 2, 2016
    Messages:
    2,501
    Likes Received:
    1,146
    Location:
    Rolling Hardways!
    Trips to Vegas:
    257
    I think he is off the board again? Depends on which day it is......................
     
    • Haha Haha x 1
  7. Hobofrank

    Hobofrank
    Expand Collapse
    Prime Minister of Idiocracy
    Founder's Club Silver Linker

    Joined:
    Feb 7, 2016
    Messages:
    635
    Likes Received:
    327
    Location:
    Porter Ranch, CA
    Trips to Vegas:
    100
    it this odd and even day rationing of Glen like the '73 opec crisis?

    I thought there was a Glen glut?
     
    • Like Like x 1
  8. Broncofn

    Broncofn
    Expand Collapse
    Senior Member
    The OG Habibi Hugger Founder's Club Gold Linker

    Joined:
    Feb 9, 2016
    Messages:
    2,380
    Likes Received:
    3,223
    I'm sure someone knows where to direct you for this exact type of question.
     
  9. VEGASBJ

    VEGASBJ
    Expand Collapse
    Member
    Founder's Club Gold Linker

    Joined:
    Feb 2, 2016
    Messages:
    2,501
    Likes Received:
    1,146
    Location:
    Rolling Hardways!
    Trips to Vegas:
    257
    Yes, sorry, we were all goofing and not answering your question
     
    • Like Like x 1
  10. vegasmeister

    vegasmeister
    Expand Collapse
    Member
    Founder's Club

    Joined:
    Feb 6, 2016
    Messages:
    330
    Likes Received:
    262
    Location:
    west coast
    Yes.... Sorry. I thought JaxxLV gave you some pretty good advice. Welcome to the board!
     
    • Like Like x 1

Share This Page

Loading...