OK.. so new around here, and this is not the introduction to the boards i had in mind, but I need some advice that you guys can probably help me with. Apologies for the length....

The closest reasonable destination for me and the Missus is Biloxi...and we come down here as much as we can. We are not high rollers / big players by any means - I play poker, she plays slots, and we sit together at VP and Pai Gow and low limit tablegames for comps and cocktails and together time.

A couple of years ago we switched over to the Golden Nugget down here as it was brand new and they would comp us. We have not had to pay for a room down here for the past 2 years until now. Our last trip was in January, and on that trip my wife got upped to a slightly higher tier on their card than she had been before. It seems that after that everything went right down the toilet...

This trip they gave us only one night free, one night cheap, and one night not so cheap (Sunday). They also charged us this ridiculous early check in fee...but hey its a cheap vacation and we like to play so we came anyway..
The staff has been a bit rude, and my wife has not gotten one drink while playing since Friday morning....We dont play high, but we have probably dropped $1500-2K in the machines and i have played several hours of poker.

I feel like I want to say something to somebody, but i dont know who to look for. We dont play high enough to have a host, an Im afraid if i just go to the front desk and start bitching it will go unheard. So help me out guys...who do I ask for?

Thanks in advance for your help

 

Start at the rewards desk, ask for a manager. Explain your situation and ask why your offer have dropped off? There are 4 or 5 other casinos down there. The desk can either give you some direction/answers or direct you to someone who can.

You might want to try Scarlet Pearl(fairly new, they might match your players card), Palace(smoke free), Harrahs, or a couple down in Gulfport.

It seems like from what you play you are not generating much theo, even though so far this trip you have a loss.
So they may have a clearer expectation of what your theoretical loss and your real loss is. Offers are usually generated on theo. They may have decided the player bucket you fall in get x,y,z instead of l,m,n and if you still come great if not they haven't lost much.

Next, also are several festivals and rally's down there and you may get a better offer if your trip does not coincide with the higher demand on rooms.

Last, it could just be corporate bean counters cutting expenses and that could explain your decreasing offer, fewer waitresses to deliver drinks and disgruntled employees.

 

Shifter is fielding complaints for the GN. Send him a private message.

 

or Ken2V, he can help with complaints as well.................

 

I might be mistaken in this, but I think GlenBaccarat79 would also be able to assist

 

I think he is off the board again? Depends on which day it is......................

 

I'm sure someone knows where to direct you for this exact type of question.

 

Yes, sorry, we were all goofing and not answering your question

 

Yes.... Sorry. I thought JaxxLV gave you some pretty good advice. Welcome to the board!